Tivoli solutions for Service Availability & Performance Management provide customers with the visibility, control and automation needed to assure service quality and reduce operations costs:

Improve visibility into business service performance, and understand the impact of application, server, middleware, and network infrastructures on service health and the customer experience.

Integrate management across operational silos, staff, and tools and improve return on existing investments with Tivoli integrations and common tooling.

Maximize productivity, control new spend, and improve mean-time-to-resolution with predictive analytics and root cause analysis, and policy-based workflow automations.

Products we use:

IBM Tivoli Business Service Manager
Provides enterprise, public sector and service provider organizations with advanced service and process visibility in targeted, real-time dashboards.

IBM Tivoli Netcool/Impact
Provides a common platform for data access that circumvents organizational boundaries. With data from virtually any source, you can correlate, calculate, enrich, deliver, notify, escalate, visualize and perform a wide range of automated tasks.

IBM Tivoli Netcool/OMNIbus
Consolidates complex IT and network operation management tasks. Improves service availability and resiliency with real-time service management for data centers, network operations centers and IT domains.

IBM Tivoli Composite Application Manager
Helps increase the performance and availability of business-critical applications. It provides real-time problem detection, analysis and repair to help maintain the availability and performance of applications.

IBM Tivoli Monitoring
Helps you optimize IT infrastructure performance and availability. Use this system monitoring software to manage operating systems, databases and servers in distributed and host environments.